Case studies

Discover the benefits our customers have received

Sun Dancer

RESTAURANT, NAIRN

Lee Jack, owner of LJ Restaurants Limited, recently realised his vision of building a high-quality restaurant in the perfect location with his parents, Marje and Mike.

Kisa’s

RESTAURANT, PERTH

After opening a restaurant in Kinross and another in Auchterarder, the Wightmans opened their third venue, Kisa’s, in 2015 after finding the perfect premises in Perth.

Rooster Shack

TAKEAWAY, WOKING

Rooster Shack is a fast food takeaway and delivery offering a diverse menu for all taste buds. The popular takeaway’s dishes are delivered around Woking and Guilford.

Spinnaker Hotel

HOTEL, GLASGOW

Offering a relaxing retreat with a picture-perfect waterfront location, The Spinnaker Hotel is a quaint nine-bedroom property situated on the outskirts of Glasgow.

Pie Bob’s Bakery

BAKERY, ARBROATH

Pie Bob’s Bakery owned by Neil Elford, is the most popular bakery in Arbroath, enticing customers with tantalising smells of sweet and savoury goods.

Cults Hotel

HOTEL, ABERDEEN

Offering a selection of individually designed rooms, a bustling restaurant and bar and a range of event spaces, The Cults Hotel is an ideal venue for all occasions.

Haigs

SPECIALIST FOOD HALL, ABERDEEN

Located in the heart of Aberdeen city, Haigs is a specialist food hall and one-stop shop for fresh foods, from meat and vegetables to baked goods and pies.

What our clients say…

“I have been working with ICR Scotland since 2006 for several of our hotels in locations such as Pitlochry, St. Andrews and Inverness. Their proactive management is very impressive and their staff were great when guiding us through the new software. They provided a complete solution for our point of sale, resulting in great flexibility in the operation of the hotels. Ultimately, ICR Scotland has helped us dramatically increase our sales and improve our food and liquor margin well beyond expectations.”

Macdonald Drumossie Hotel, Inverness Zsolt Balogh, General Manager

“ICR Scotland continuously go above and beyond to provide an excellent service and are always able to help at the last minute, even just before a game. They offer competitive quotes for new equipment and deliver guidance on the best systems that will benefit the club. Overall, their local and reliable service is unrivalled and greatly important to AFC.”

Aberdeen Football Club, Aberdeen Paul Hendry, Stadium Manager

“We operate a small country pub and wanted a relatively simple yet intuitive system that was efficient, easy for staff to learn and quick to make changes to as we grow. Iain from ICR Scotland suggested a EPoS system using iPads for the restaurant and individual printers for the bar and kitchen for maximum efficiency. Having the ability to access all information remotely has been a great advantage for us. We're very pleased with everything!”

The Plough Inn Lilliesleaf, MelroseMartin Day

“As an independent business, we are pleased to use other local businesses such as ICR Scotland. They have supplied us with our EPoS requirements for approximately 20 years and we have been delighted with their product, installation, aftercare and swiftness to make any changes required during this time.”

The Dutch Mill Hotel, Aberdeen Cat Hamilton

“We spent a significant amount of time researching what was on the market and ultimately, we chose ICR Scotland based on a combination of the software offered, price and level of system support. Our previous EPoS technology did not facilitate our need for a discount scheme that would allow us to have a two-tier pricing structure and differentiation between club members and occasional visitors. The new system was installed at the end of the bowling season in 2016 and we have approximately doubled our recreational membership with the range of discounting options. It has allowed us to manage our pricing in a more effective and efficient way, which is exactly what we needed.”

Whitefield Bowling and Recreation Club, Glasgow David Russell, Club Secretary

“The team at ICR Scotland have a wealth of knowledge that others cannot offer. They provided an effective solution for both our instore and online transactions that could adapt to the growth of the business. I highly recommend ICR Scotland and we will continue to work with them for all of our EPoS needs.”

Rooster Shack, LondonImran Mamud, Owner and Manager

“We have used ICR Scotland for ten years and have always received an excellent service. They are consistently reliable and always quick to respond to our calls, even out of hours and at weekends. We were recommended ICR Scotland by word of mouth and we have been greatly impressed with the care and attention they took in helping us set up the system and with their continuing maintenance and support.”

Finzean Farm Shop & Tea Room, BanchoryCatriona Farquharson, Partner

“We chose ICR Scotland as they really listened to what we wanted and were able to provide a solution at a great price. We have used ICR Scotland for a couple of years now and have relied on them to fix any issues, which they have always done in a very professional and timely manner. I would highly recommend them to anyone looking for a total POS solution.”

Cannich Stores, CannichBrad Collins, Owner

“ICR Scotland has made our lives much easier. The new systems have modern and up-to-date software that allows our business to run smoothly and if we have any questions or issues, they are always able to rectify them straight away.”

Haigs, AberdeenJulie Haig, Owner

“The software and support ICR Scotland provides has elevated the way I manage my business. One of the greatest benefits is that it allows me to oversee what is selling well and I can review reports from any location.”

Pie Bob’s Bakery, ArbroathNeil Elford, Owner

“ICR Scotland’s expertise and recommendations highlighted aspects of EPoS functionality that I had not thought of before.”

The Spinnaker Hotel, GourockStewart McCartney, Owner

“I have dealt with the ICR Scotland team for many years. They offer an excellent service and are always available even out of hours. If I introduced price changes to my menu, within an hour they will have updated my tills with the new prices and organised a staff member to come and connect my new card machines. ICR Scotland is efficiency personified. I would highly recommend this company to anyone looking for this kind of product.”

Garioch Fish Bar, InverurieMurray Morrison, Owner

“From the initial meeting to the installation and ongoing support, ICR Scotland provided exactly what we were looking for. The staff’s expertise is second to none and their reliability is invaluable to the sustainable management of our hotel.”

Atholl Hotel, Aberdeen Gordon Sinclair, Managing Partner

“We were very cautious when deciding it was time to leave the dark ages behind and invest in a more advanced EPoS system. However, ICR Scotland were great at identifying our needs and advising us on the best software for Cherries. The transition was smooth and we never have any problems since changing to the modern technology. Our only mistake was not updating our EPoS systems sooner.”

Cherries Sandwich Bar and Coffee Shop, St. AndrewsGordon Methven

“Iain and his entire team at ICR Scotland have always been a fantastic service provider to us here at Maggie's Grill. Since opening the restaurant in 2014 they have assisted us every step of the way, from helping us to choose the system we need, to designing and installing our systems so that they are effective and simple for myself, my team, and even for my accountant to use. They are always just a phone call away for any alterations we make to our menu, and subsequent changes to our systems. Keep up the great work guys, and thank you.”

Maggie’s Grill, Aberdeen Richard Parfitt, Director

“We are continuously impressed by ICR Scotland’s first-class service with a smile during the many years we have worked with them. Nothing has ever been too much trouble for them and they are consistently supportive and helpful in all situations.”

Chalmers Bakery, Aberdeen Pamela Chalmers, Director

“One of the greatest benefits of this system is the reduction in overheads due to the need for fewer waiting staff. This, coupled with the increased average spend from additional rounds and faster turnaround of tables, leaves me wondering why more restaurants haven't adopted this method.”

Kisa’s, PerthSam Wightman, Director

“The seamless product software, along with ICR Scotland’s expertise, has transformed the way we can reach our business targets. The TouchKitchen screens are the best operational tool as our kitchen is downstairs from the restaurant. Not only is it a check monitor, it also serves as a vital point of communication.”

Sun Dancer Bar & Restaurant, NairnLee Jack, Owner

“Set up in 2012, The Friends of Craigtoun is a charity with the aim of rejuvenating Craigtoun Country Park in St Andrews, Fife. In 2016 we decided to install an EPoS system in the Craigtoun cafe to help improve efficiency. We contacted ICR Scotland to design, supply and install the system and provide maintenance and emergency repair services on an ongoing basis. The Friends of Craigtoun are extremely pleased with all of the services provided by ICR Scotland.”

The Friends of Craigtoun, St. AndrewsKyffin Roberts, Chairman

“ICR Scotland’s service is always first class. The state-of-the-art software has greatly improved the way I manage the business. Our previous EPoS systems were slow and had numerous issues with the software, however the modern systems provided and installed by ICR Scotland are easy and efficient to use with no glitches. The team at ICR are always on hand to rectify even the smallest problems if need be.”

Pinehurst Lodge, DyceDrew Crawford, Owner

“In a busy restaurant like Fennel, it is essential that our EPoS systems are reliable and easy to use. This is exactly what ICR Scotland has provided us with for over five years and as the system is tailored to the needs of our business, management and reporting no longer take up most of our time and we can focus on delivering great customer service.”

Fennel Restaurant, InverurieEmma Cowie, Manager